After logging in, the Tenant tab is automatically selected as the home page. The tenant list is displayed. Click on any entry to open the tenant details. For more information, see C. Tenant details.

Use the search bar at the top of the tenants' overview to search for a tenant in the list below. Change the tab from Tenant to either Search for MAC address or Search for a phone number to use one of these search options.

In the upper right corner of the tenant list, you'll find two filter options, which you can use to narrow down the tenants displayed.

Trial Mode: By default, the filters are set to All, so all tenants are displayed in the list. Use the drop-down menu to select only tenants in temporary trial mode, permanent trial mode or without test mode (option No).

Active: By default, the filter is set to Yes, so only active tenants are displayed in the list. Use the drop-down to select only inactive (No) tenants or All to show all tenants.

The Tenant General Information shows the information for the technical contact that is associated with a tenant. Here you will see the following information:

• Name: Technical contact associated with this tenant.

• Support PIN: PIN that a customer needs to verify his identity to receive information from the support team.

• Phone number: Phone number of the technical contact.

The call data record contains a detailed record of all incoming and outgoing calls made and received by a tenant. It provides the following information:

• Date/Time: Date and time of a call.
  The time displayed in the table is Central European Time (UTC+01:00), but hovering over the entry will show a tooltip based on your browser's timezone for adjusted information.

• Source: Phone number of the person making a call (A number).

• Destination: Phone number of the person receiving a call (B number).

• Duration: Length of the a in seconds.

• Extension: The extension number that was used to make or receive a call, if applicable.
  Please note that some incoming calls may be displayed as being associated with extension number 0. This is usually because the call was not directly connected to a phone extension, but instead was routed to a service, such as a queue or an IVR.

• Direction: Was the call incoming (inbound), or outgoing (outbound) to the PSTN?

The change log displays all configuration changes made for a tenant in the last six months, including the following information:

• Time: This column displays the date and time when the configuration was modified. Please note that the displayed time is in Central European Time (UTC+01:00). However, if you hover over the entry, you will see a tooltip that displays the adjusted time based on your browser's timezone, allowing you to view the information relevant to your location.

• Username: Refers to the account of the user who has made the change.

• IP Address: Refers to the location from where the change has been made.

• Object: Refers to the type of the configured item, such as phone, phone extension, skill service etc.

• Instance: This is used to identify the location where the configuration change has been logged.

• Action: Refers to the type of change that is being made, which could be creating something new, saving or modifying an existing item, or deleting it altogether.

For an easy search, there are search options available in some of the columns. The search option can be used to look for a specific tenant in that particular column.

Additionally, in the Object column, you will find a drop-down menu with filter options. Use the filter to show only tenants of the chosen object in the change log list.

The devices tab shows a list of all devices that are associated with a tenant. Here you will see the following information:

• Status: If the device is registered in the system, a green tick will be displayed to indicate the registered status. However, if the device status is unknown, a question mark will be displayed instead. It is important to note that for some devices, it may not be technically possible to display the status. In such cases, the status will always show as "N/A". You can find more information about the "N/A" status in the following paragraph.

• Activated: Is the device activated (green tick) or deactivated (red stop icon)? Move Hover over the icon to view the date and time of deactivation.

• Device type: refers to the designation of a device as it is stored in the Service Portal.

• MAC-Address: Is a unique identifier assigned to a device. It is used to differentiate one device from another.

• **Extension:**The extension number indicates the assigned device. If the extension number is marked with an *  then it's the primary device.

• Site: Is the site with which the device is associated (configured against). Note that this is not necessarily the same as the site the device is currently located!

• Creation date: Is the date and time when a device was first added to the tenant.

• User agent: Refers to device identification, including device name and  firmware version (e.g. snom300/7.3.30).

• SIP Username/Password: Are used by the end device/phone to register via tSIP protocol *(Only C account users can view the SIP password)*.

• Host/Customer endpoint IP: Refers to the external IP address assigned to the customer's internet connection.

• Registrar: The SIP registrar's IP address is used to authenticate and connect with end-user devices.

In some of the columns, you find a search option to search for a tenant in this column specifically.

In the column Activated you find a drop-down-menu. Select activated or deactivated to filter the devices list accordingly.