2. Call Data Records
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Call data records
The Call data records provide information about all incoming and outgoing calls made to or from a tenant in the last month. These are calls received from or made to numbers on the Public Telephone Network (PSTN).
This list can be used to troubleshoot issues that customers have reported, which are related to calling numbers on the PSTN or receiving calls from the PSTN.
Using this list, you can verify the following details:
the exact time a call was made;
whether the call was incoming (from the PSTN) or outgoing (to the PSTN);
which extension made or received the call;
which parties were involved in the call: Source (the caller) = A number and destination (the callee) = B number.
You need access to see the Call data records tab for an S or C account. This feature is only available to partners who resell airtime (wholesale) directly to end customers and have an airtime contract with those customers.
Overview
The call data record contains a detailed record of all incoming and outgoing calls made and received by a tenant. It provides the following information:
Date/Time: Date and time of a call.
The time displayed in the table is Central European Time (UTC+01:00), but hovering over the entry will show a tooltip based on your browser's timezone for adjusted information.Source: Phone number of the person making a call (A number).
Destination: Phone number of the person receiving a call (B number).
Duration: Length of the a in seconds.
Extension: The extension number that was used to make or receive a call, if applicable.
Please note that some incoming calls may be displayed as being associated with extension number 0. This is usually because the call was not directly connected to a phone extension, but instead was routed to a service, such as a queue or an IVR.Direction: Was the call incoming (inbound), or outgoing (outbound) to the PSTN?
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Please note that calls made between phone extensions within the same tenant will not be displayed in this list.
Additionally, certain types of calls, such as those made to harmonised service of social value (116 numbers) or emergency services will also not be visible in this list.
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