Call LED:

• Rapidly flashes red with an incoming call

• Continuous, bright red while dialling, during a call and when a call is placed on hold

• Continuous, somewhat less intensive red indicates a missed call

Function key LEDs:
These keys are equal to the first four virtual function keys. The standard setting is Line. I.e., if the first four freely programmable function keys are not programmed, the function keys with LEDs can be used as line keys. To find out how these keys are programmed for your extension, refer to the configuration of the Administration portal of your telephone.

• Rapidly flashing green when the respective line has an incoming call

• Continuous green when the line is in use

• Slowly flashing green when the line has a call on hold

Voicemail LED:
A continuous red light indicates a new message has been saved in voicemail

Receiver

1. Pick up the receiver.
2. Enter a phone number.
3. Press the green tick.
or
1. Enter a phone number.
2. Pick up the receiver.

Headset

1. Enter a phone number.
2. Press the green tick.

Speaker/microphone

1. Press the speaker key to activate the speaker or the microphone respectively.
2. Enter a phone number.
3. Press the green tick.

Dialling a number from call lists

1. Click on Lists.
2. Select the desired list.
3. Press the green tick to open the desired list.
4. Select the desired phone number.
5. Confirm with the green tick.

Calling from the phone book

1. Press the phone book key.
2. Enter the initial letter of the name or additional letters, if necessary. You can also use the arrow keys.
3. Press the green tick to select the respective phone number.

There are various options for answering an incoming call:

• With the receiver:

  • ​​​​Pick up the receiver.

• With the headset:

  • Press the green tick.

• With the speaker/microphone:
  1. Press the speaker key to activate the speaker/microphone.
  2. Answer the call.

• Press the Hold key to place the active call on hold:
  

• Calls on hold are indicated in three ways:

  • By the display text

  • The slowly flashing green/red line LED (i.e., when the first four freely programmable function keys are not programmed)

  • With the continuous red call LED

• Calls on hold can now be transferred or other calls can be made or put on hold.
  Press the Hold key or the respective Line key to return to the call on hold. If the party on hold hangs up while on hold, the connection is terminated.

• You can answer an incoming call, which automatically places the active call on hold

• Ignore an incoming call with the red X. The caller hears a busy tone.

• You can also transfer an incoming call without announcing it.

There are two options for transferring a call:

1. Press the Hold key:

2. Dial the telephone number of the other extension
3. Confirm with the green tick.
⇒ When the call is answered, announce that the call is being transferred.
Press the Transfer key:
 

1. Press the Transfer key:

2. Dial the telephone number to which you are transferring the call.
3. Confirm with the green tick.

In order to start a three way conference, proceed as follows:

Start:

1. Place the two other parties on hold.
2. Press the Conf.on button to initiate a 3-way call.

Hold:

Press the Hold button

End:

Press the Conf.on button.
⇒ Both parties are placed on hold. You decide whether you wish to continue speaking with a single party or to hang up.

Proceed as follows to retrieve your voicemail messages:

1. Press the Voicemail key:
/
It lights up when you have received a new message.
2. Enter your voicemail PIN.
3. Press 1 to listen to messages.
4. After listening to the message, press:

• 7 to delete the message

• 5 to replay the message

• 6 to go to the next message

5. To end, hang up or press the red X.

You can configure various call forwarding scenarios. For this purpose, you can use the call forwarding profiles.

You can activate or deactivate call forwardings via the telephone menu call settings.

You can select between the following call forwarding options:

Permanent call forwarding (always)

All incoming calls will be forwarded directly to the predefined telephone number.

Forward if busy (busy)

New calls will be forwarded immediately, when coming in during an active call. This call forwarding option functions only, if the Call Waiting function is deactivated.

Delayed call forwarding (no answer)

Call forwarding condition: You do not answer the incoming call within a defined time period (timeout).
The timeout can be set to 5, 10, 15 or 20 seconds.
Where should the incoming call be forwarded after the specified time has elapsed?
The caller receives a call waiting signal and is then forwarded to the defined destination.

If unavailable (not registered)

This option functions only if the end device is not registered to the telephone system:

• If the Internet connection fails or there is no LAN connection.

or

• If Call forwarding …if unavailable is programmed for a direct extension (e.g. extension 123 - John Doe) and a caller calls the direct dial number for the extension, call forwarding applies. If the extension is a member of a queue or a group and the queue or group receives a call, call forwarding for the individual extension no longer applies. In general, the destination should always be an available destination number. I.e., make sure that no voicemail or announcement comes on.

Basic settings for the snom telephone can also be configured using the menu key:

After pressing the menu key, you can choose from the following functions:

Call settings

• Call waiting indication: define whether this function should be activated.

• imeout: set the ringing time (optional, depending on settings on the administration portal)

• ntercom: the intercom function enables speaking directly to a linked extension through the system, without dial tone and ring tone (optional, depending on settings on the administration portal)

• Caller ID block: set your entire number to be shown to the party being called, the switchboard number to be displayed or all caller ID information to be blocked

• Call forwarding: activate Call forwarding

• Parallel call: configure another phone or your mobile phone to ring in addition to your phone when a call comes in. You can then answer the call with one of the two phones.

Call forwarding: profiles

Here you can select your preconfigured call forwarding profiles. For details, please refer to the Ncontrol manual. You can edit the default profile directly via your device.

Telephone settings

• Automatic redialling

• Suggests number (if necessary, remove function)

• Ring tone

• Define as primary device

• Logoff

Queues

Queues can be enabled or disabled (for the set-up, see the Administration portal documentation).

Assignment of the function keys:

• You can assign the function keys via the Administration portal.

• You can access the function keys (virtual keys) of the snom 821 by pressing the button:  
  on the start screen or by pressing the red X.

Standard settings (i.e. no programming): Local Loop

Incoming calls are indicated respectively by the first LED (set to local loop) flashing.

• When the call is answered, the LED stays lit.

• If a second call comes in during this call, the second LED flashes.

• By pressing the key next to the flashing LED, the first call is automatically placed on hold and the second call is answered.

• You can now toggle between the calls by pressing the key next to the flashing or steady lit LED. In this manner, you can make a total of five calls at the same time.

Extension/phone number

You can add any extension or phone number to the busy lamp field.
You can start a call by pressing the respective busy lamp key. If an internal extension is programmed, you can see whether that extension is currently busy:

• If the LED next to the key flashes, the party receives a call.

• If the LED is consistently lit, the party has answered a call and is currently busy.

• If the LED next to the respective key flashes, you can take the call by pressing the respective key next to the flashing LED.

Intercom

You can add any extension in the PBX system and then use this function key to directly communicate with this extension through the intercom. The other party must have the intercom activated on their device. Intercom refers to a conventional intercom system (similar to walkie-talkies) directly connecting you to the other party’s speaker by pressing the assigned function key.

Entering various codes (as listed below) allows you to additionally program functions, such as call transfer to the keys.To do so, simply enter the code with the desired number in the entry field.

Control codes allow direct access to the telephone system’s functions. The following codes apply:

You have the option to protect your phone from improper use by locking its keypad.

With the keypad locked, it is not possible to make any outgoing calls. However, the keypad lock can be deactivated at any time.

How to lock your snom phone:

Press and hold the  key for several seconds.
⇒ The lock icon on the display of your snom phone indicates that the telephone is locked.

How to deactivate the keypad lock:

Press and hold the  key  for several seconds.
⇒ By default the keypad lock requires a voicemail PIN.

Where do you enter your voicemail PIN?

1. Go to the web interface of your end device.
2. Enter your personal voicemail PIN under:
Settings  Preferences  Keypad Lock
⇒ You can also change or deactivate your voicemail PIN.

When accessing the voice menu of your voicemail system for the first time, you should set up your personal voicemail.

1. Press the Voicemail key on the Snom phone to access the voicemail system voice menu.
2. Dial 0 Mailbox Options to set up your voice mailbox.
3. Dial 1 to record an announcement.
4. Record your message.
5. Press # to end the recording.

• Press 1 to accept the recording.

• Press 2 to replay the recording.

• Press 3 to rerecord.

There are two ways to access your voicemail:

• By selecting the Voicemail key  on the device

or

• by dialling the extension, assigned on the service site for accessing voicemail.

How to find the phone IP address:

1. Press the Navigation button downwards to access Settings.
2. Select Maintenance by using the navigation keys.
3. Select System information.
⇒ The phone IP and MAC address are displayed.