2. Recibir llamadas
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¡Le damos la bienvenida!
Este manual le ayudará a sacar el máximo partido a la aplicación Cloudya Mobile App (iOS), el sistema de telefonía en la nube de NFON.
¡Esperamos que disfrute trabajando con Cloudya!
Sujeto a modificaciones.
Versión 1 / 07/2021 (ES)
Encontrará información sobre las últimas versiones publicadas aquí.
| Tipo | Icono | Descripción |
| Aviso |  | Información importante y notas a las que se debe prestar atención. |
| Consejo |  | Consejos útiles que le proporcionan más información. |
| Acción | - | Marcado con un guión |
| Resultado de una acción | ⇒ | Marcado con una flecha |
| Lista | | Marcado con un punto |
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La aplicación móvil es compatible con los siguientes sistemas operativos:
iOS 13 y superiores
¡No es compatible con teléfonos móviles rooteados!
Iniciar sesión
Para utilizar la aplicación tendrá que iniciar sesión con su nombre de usuario y contraseña de Cloudya. Estas son las mismas credenciales que utilizaría en https://start.cloudya.com.
La primera vez que inicie sesión, la aplicación le guiará a través de
permisos necesarios para que la aplicación funcione,
los ajustes para que registre su número de teléfono.
Estos ajustes se pueden cambiar posteriormente. Por favor, tenga en cuenta que sin los permisos necesarios, la aplicación no funcionará correctamente.
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Selecting a country for emergency calls and call-through
When you log into the app for the first time, it requires you to select
A country for emergency calls (the emergency number is selected depending on the country; if you are travelling to another country, change this setting)
A call-through country (used for initiating GSM calls; please be aware of phone charges and roaming costs)
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Giving permissions to the app
When you log into the app for the first time, it requires you to give access to
Microphone
This permission is required for the app to work.
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Local contacts
Video camera
Notifications
These permissions are not required for the app to work.
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Registering your mobile phone number
If you would like to receive calls via GSM, you can register your mobile phone number.
After you have entered your phone number and registered it, you will receive an SMS with a verification code which you will have to enter to complete the registration.
Please note that you are not required to register your phone number when logging in for the first time. You can skip it and always do it at a later time.
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Inicios de sesión posteriores
En los inicios de sesión posteriores podrá continuar con la sesión anterior y sus ajustes, eliminar esa sesión o crear una sesión nueva.
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Using sessions
If you are logged into the app on any other device, you can choose to continue an active session with its settings, delete that session or create a new session.
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Once logged in, the first initial screen is the Favourites which matches the function keys of your extension.
In this view, you can
call someone from the list and
see their BLF status.
Overview
In this view, you can
Switch to Conferences
See that the user is in your pick-up group
Switch to History, Search, Dial pad or Settings tabs
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In this view, you can
join a subscribed conference (by calling the conference and entering the pin),
subscribe to a conference
and see detailed information about the conference.
Overview
In the Conferences view, you can
Switch to Favourites
Subscribe to a conference
See detailed information about a conference
Switch to History, Search, Dial pad or Settings tabs
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Subscribing to a conference
To subscribe to a conference:
1. Tap on the plus symbol in the upper right-hand corner in the Conferences view.
2. Search for a conference.
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3. Enter the PIN for the conference.
4. Tap on Subscribe.
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Showing detailed information about a conference
If you click on the info button next to a conference name, you can see detailed information about a conference.
In this view, you can
See the host
See the active members of the conference
See the internal and external phone numbers to dial into the conference
See the host and participant PINs
Unsubscribe from the conference
Go back to the Conferences view
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Historial
El «Historial» muestra una lista de las llamadas recientes. Esta vista se puede cambiar a «Correos de voz» para ver los correos de voz recientes.
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Ajustes de filtro
En la esquina superior derecha, debajo del acceso rápido al desvío de llamadas, perfiles y DND, hay un ajuste para filtrar el historial de llamadas por
Todas
Perdidas
Aceptadas
Salientes
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Tap on a voicemail message to:
Forward the voicemail per email (a Forwarding window appears)
Play the voicemail message
Swap between the speaker and earpiece while listening to the message
Call the person who left the voicemail
Delete the voicemail
See the AI-generated voicemail transcription if this option has been activated in the Admin Portal, see Voicemails,Geographical settings and Call handling.
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Buscar
La opción «Buscar» le permite buscar los objetivos marcados de la PBX, así como los contactos del teléfono.
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Filtrar búsqueda
Para iniciar una búsqueda, haga clic en la lupa situada en la esquina superior derecha. Justo abajo encontrará un ajuste para filtrar los resultados de la búsqueda según la fuente como
Local
NFON
Extensiones
Conferencias suscritas
Grupo
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Searching for conferences
When you find the conference you have been looking for, you can
Subscribe to the conference
Join the conference (PIN required)
Go back to the general search tab
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Hacer una llamada
Para iniciar una llamada solo tiene que hacer clic en cualquiera de sus favoritos, en el historial de llamadas o en un resultado de la búsqueda. Si quiere marcar un número específico, abra el teclado mediante la tecla especial y marque el número al que desee llamar.
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Opciones durante la llamada
Durante la llamada dispone de las siguientes opciones.
Silenciar
GSM
Teclado de marcación
Activar/desactivar altavoces
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Making an interactive blind transfer
When you are in a call with someone and want to transfer the call to another person without asking the latter if the transfer is possible:
Tap Transfer call to... in the options menu.
The Transfer call? window appears.
Type in the name or the number of the contact you want to transfer the call to.
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Tap OK to transfer the call or Cancel to return to the search for contacts.
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The call is being transferred to the selected contact.
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Making an interactive attended transfer
When you are in a call with someone and you want to transfer the call to another person and you talk to this person first and he/she decides whether to accept the call or not:
Put the first call on hold.
Call the second person while the first call is on hold and ask.
Transfer the first call to the second call.
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1. When in a call, tap on the Add a new call button.
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2. In the Add a new call window which opens, search for a person you want to add to the call.
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3. The app finds the contact.
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4. Call the selected contact. Please note that the first person is put on hold in the meantime.
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5. When the selected contact picks up the call, click on Merge to create an ad-hoc conference.
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6. You are now in an ad-hoc conference.
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When you click on the options (three dots in the upper right-hand corner) in an ad-hoc conference, the following appears.
In this view, as a host, you can
Manage members
Switch to a video call
Put the call on hold
Transfer the call
End the call
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Managing participants
In this view, you can
Open the options to manage the participants and the conference
Go to the Raised hands tab
See the host and the options
See the participants and the options
Mute all participants
Lock the conference
Save the changes by clicking on Done.
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Managing participants and conference call
When you click on the options to manage participants and the conference call (three dots in the upper right-hand corner), the following appreas.
In this view, as a host, you can
Add a new participant
Lock the conference
Mute all participants/unmute all participants
Lower all hands (if there are raised hands)
End the conference call
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Managing host options
In this view, as a host, you can
Mute yourself
Raise hand
Leave the conference (this will end the call for all the participants)
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Managing participant's options
In this view, as a host, you can
Exclude a member (this member will no longer be a part of the conference)
Mute a member
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Recibir llamadas en modo bloqueado
Las llamadas entrantes a través de Cloudya se reciben como cualquier llamada normal
mientras el teléfono está bloqueado.
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Recibir llamadas mientras usa la aplicación
Las llamadas entrantes a través de Cloudya se reciben como cualquier llamada normal
mientras está usando la aplicación.
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Switching a call to GSM
You can only switch the VoIP call to GSM if you have registered your mobile phone number.
To switch to GSM, tap Switch to GSM, and then OK in the pop-up message.
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By switching the VoIP call to GSM, the VoIP call will end and a GSM call will be generated in the background.
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To join a meeting, you need an invitation. After you have received an invitation to a meeting, there are several options to join:
Joining a meeting via the app
Joining a meeting via an invitation link
Rejoining a meeting from history
Joining a Meeting via the App
To join a meeting via the app:
Tap on the dialpad icon in the bottom menu
Tap on Join meeting
A pop-up window will appear in which you can enter the meeting URL or link ID
After entering the meeting URL or the link ID, tap on Join
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Joining a Meeting via an Invitation Link
If you have received an invitation link (e.g. by email), tap on the link to join the meeting. The app will automatically connect you to the meeting.
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Rejoining a Meeting
To rejoin a meeting in which you have previously participated:
Tap on History in the app menu at the bottom
Tap on a meeting you have joined before
The app will automatically connect you to the meeting.
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Audio Mode
After joining a meeting, you will initially participate in the meeting in the audio mode.
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Using the icons in the bottom bar, you can:
Put the call on hold
Mute/unmute
Leave conference
Select audio output device
Access call, video and conference options (three dots)
Tapping the video icon in the top right corner, you can:
Switch to video mode
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Call, Video and Conference Options
Tap on the three dots in the bottom right-hand corner to access call, video and conference options. In this menu, you can:
Put the conference on hold (cameras are switched off automatically and the conference goes to the audio mode; press unhold to resume the meeting; to switch back to the video mode, tap on the top-right camera and then the camera in the bottom bar)
Go to the dialpad
Make a new call (the conference is set on hold and you can make another call)
Switch camera (front/back)
Raise hand
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As a Host, you have additional conference options:
Lower all hands
Lock/unlock conference
Mute/unmute all
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Members/Manage Members
When in the audio mode, tap in the middle of the screen. You will see two tabs, Members and Raised hands.
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In the Members tab, as a participant of a meeting, you can:
Mute/unmute yourself
Raise/lower hand
Leave conference
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In the Members tab, as a host, you have additional options:
Mute/unmute all
Lock/unlock conference
Mute/unmute participant
Exclude participant
Lower all hands
End conference
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Video Mode
To start the video mode:
Tap on the camera icon at the top right-hand corner
Tap on the camera icon at the bottom left-hand corner. You will have to give the app permission to access your camera.
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If there are more than 4 participants, swipe to the right or left to see other members of the conference.
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Long Press on Video
When doing a long press on your own video, you can:
Mute/unmute yourself
Raise/lower hand
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When doing a long press on other participant's video, you can:
Pin/unpin the video of a participant
When doing a long press on a participant's video, as a host you can:
Mute/unmute participant
Exclude participant
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1:1 Call
In a 1:1 audio call, you also have an option to switch to a video call.
Start video by tapping on the camera icon in the top right-hand corner
Activate camera by tapping on the camera icon in the bottom bar
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Swap Video
Your own video is shown in a small picture in the top right-hand corner, the other participant's video is shown as a full-size picture. Tap on the small picture to swap the videos.
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Ad-hoc
When in an ad-hoc audio conference, you can switch to a video conference (go to Chapter C.3 to see how to create an ad-hoc conference).
Change to the video mode as described in Chapter 6.2.
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Ajustes de la aplicación
Puede acceder a los ajustes de la aplicación haciendo clic en el perfil de usuario en la esquina superior izquierda. Desde aquí podrá acceder y cambiar los ajustes de
«Llamar con»
"VoIP"
Desvío de llamada
Ajustes
Idioma
Llamar mediante número
Registrar número de teléfono
Permisos de la aplicación
Además, puede cerrar la sesión actual mediante la opción «Cerrar sesión».
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Extension information & DND
The extension information shows the internal extenstion number. Inbound number shows the phone number at which your extension can be reached externally.
If you activate DND, the red banner appears at the top of the app interface.
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Selecting a call forwarding profile
Each user has a default call forwarding profile. It is active per default.
In the Cloudya Web App, you can create your personalised profiles for certain scenarios, for example, Meeting, Home office, Holiday, assign a colour to them and set a target phone number to which the call can be forwarded to. In the mobile app, you can select between the call forwarding profiles.
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Editing the default call forwarding profile
You can only edit the Default call forwarding profile in the app. Tap on the information button to edit the profile.
In this view, you can enable or desable or set settings for
Always. If you enable Always, both Busy and No answer profiles will be overruled.
Busy. Here, you can enable/disable it, redirect the calls to voicemail, to a contact or a phone number.
No answer. Here, you can enable/disable it, change the timeout between 5 and 60 seconds, redirect the calls to voicemail, busy, to a contact or a phone number.
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Changing general settings
In General settings, you can
Change the app permissions. You will be taken to the Cloudya permissions.
Change the app language. Please note that you can only select between the languages installed on your mobile phone.
Actuvate/deactivate login with Touch or Face ID
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IMPORTANT
Please note that the Automatic default setting for call through is Germany. If you are in another country, make sure to change it to the country you are in.
Changing GSM settings
In this view, you can
Register your mobile phone number. Please note that it is only possible if your device has a SIM card installed.
Change the settings for the call-through options. Please not that it is only possible if you have registered a mobile phone number.
Activate/deactivate the GSM only option. Please note that charges can occur, depending on your phone contract.
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Managing options for devices to call with
In Device to call with, you can
Add another device
Select This device. The calls will be made from the device you are currently using only. This is the default setting.
Select All other devices for my extension. All devices will ring apart from this device.
Select a customised device to call with. If you add a customised device in the mobile app, it will also be available in the web app.
Edit the customised device (change the name of the device, the number or delete the entry).
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Managing emergency number handling
If an extension number coincides with the emergency number, you have select what you want to call.
In this view, you can set the setting to
Call emergency number
Call the extension
Always ask before you make the call.
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Showing support information
In this view you will find all the necessary information, should you need to contact our Support team.
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Showing legal information
Tapping on Imprint, Data Protection or GTC will take you to the NFON website with the respective documents.
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