3. Transferring a call
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¡Le damos la bienvenida!
Este manual le ayudará a sacar el máximo partido a la aplicación Cloudya Mobile App (Android), el sistema de telefonía en la nube de NFON.
¡Esperamos que disfrute trabajando con Cloudya!
Sujeto a modificaciones.
Versión 3 / 06/2024 (ES)
Encontrará información sobre las últimas versiones publicadas aquí.
| Tipo | Icono | Descripción |
| Aviso |  | Información importante y notas a las que se debe prestar atención. |
| Consejo |  | Consejos útiles que le proporcionan más información. |
| Acción | - | Marcado con un guión |
| Resultado de una acción | ⇒ | Marcado con una flecha |
| Lista | | Marcado con un punto |
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La aplicación móvil es compatible con los siguientes sistemas operativos:
Android 8 y superiores
¡No es compatible con teléfonos móviles rooteados!
Importante
A partir de la versión 2.8.2 de Android, es necesario que el dispositivo Android tenga instalado y habilitado un navegador para que los usuarios puedan iniciar sesión. Esto garantiza que todos los procesos de autenticación funcionen de forma fluida y segura, independientemente del navegador que se utilice.
Iniciar sesión
Para utilizar la aplicación tendrá que iniciar sesión con su nombre de usuario y contraseña de Cloudya. Estas son las mismas credenciales que utilizaría en https://start.cloudya.com.
La primera vez que inicie sesión, la aplicación le guiará a través de
los ajustes para que registre su número de teléfono,
permisos necesarios para que la aplicación funcione.
Estos ajustes se pueden cambiar posteriormente. Por favor, tenga en cuenta que sin los permisos necesarios, la aplicación no funcionará correctamente.
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Giving permissions to the app
When you log into the mobile app for the first time, the app asks you to give access to
Notifications (required)
Microphone (required)
Contacts (local contacts on your device)
Telephone (required)
Camera
Please note that Notifications, Microphone and Telephone are required permissions as they are fundamental to basic functions of the app.
Whilst the other permissions are optional, please note that some features might not work as intended without the corresponding permissions (e.g. you can't make a video call without permitting access to your camera). Please note that you can only change the permissions granted in the Android app settings.
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Registering your mobile phone number
If you would like to receive calls via GSM, you can now register your mobile phone number.
If you want to skip this step for now, you will be able to activate GSM and register your mobile phone number later on in the app's settings.
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Inicios de sesión posteriores
En los inicios de sesión posteriores podrá continuar con la sesión anterior y sus ajustes, eliminar esa sesión o crear una sesión nueva.
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Once logged in, the initial screen is showing your Favourites which matches the function keys of your extension.
In this view, you can
call someone from the list and
see their BLF status
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Changing your Favourites
Please be aware that you can't change your Favourites list within the mobile app. However, you can do so using the desktop or web app (go to Settings ⇒ Adding a function key).
Overview
In this view, you can:
Go to Settings and/or Log out. To do so, tap on the circle with your initials in the upper left-hand corner.
Go to Call forwarding profiles
Go to DND selection
Switch to Conferences
See that a user is in your pick-up group
Open the Dial pad.
Switch to Calls, Meetings or Search.
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In this view, you can
join a subscribed conference (by calling the conference),
subscribe to a conference,
and see detailed information about the conference.
Overview
In this view, you can:
Switch to other parts of the app (here only Favourites is highlighted), see Favourites.
See detailed information about a conference.
Subscribe to a conference.
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Subscribing to a conference
To subscribe to a conference:
1. Tap Subscribe in the Conferences view.
2. Search for a conference.
3. Tap on a conference.
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3. Enter the PIN for the conference.
4. Tap on Subscribe.
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Showing detailed information about a conference
If you click on the info button next to a conference name, you can see detailed information about a conference.
In this view, you can
See if you are a host or participant.
See the active members of the conference.
See the internal and external phone numbers to dial into the conference.
See the host and participant PINs. Please note that you will only see the host PIN if you are the host.
Unsubscribe from the conference.
Go back to the Conferences view.
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Historial
El «Historial» muestra una lista de las llamadas recientes. Esta vista se puede cambiar a «Correos de voz» para ver los correos de voz recientes.
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Ajustes de filtro
En la esquina superior derecha, debajo del acceso rápido al desvío de llamadas, perfiles y DND, hay un ajuste para filtrar el historial de llamadas por
Todas
Perdidas
Aceptadas
Salientes
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Voicemails
In the Voicemails tab, you see the list of the voicemails.
In this view, you can see who left the voicemail and when.
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Tap on a voicemail message to:
Delete the message
Play the voicemail message
Forward the voicemail per email (a forwarding window appears)
Call the person who left the voicemail
See the AI-generated voicemail transcription if this option has been activated in the Admin Portal, see Voicemails,Geographical settings and Call handling.
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Buscar
La opción «Buscar» le permite buscar los objetivos marcados de la PBX, así como los contactos del teléfono.
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Search options
The search targets are divided into four groups:
Contact: Contacts saved in your PBX
Conference: Available conferences
Group: Call groups in your PBX
This phone: Local contacts on your phone
Filtrar búsqueda
Para iniciar una búsqueda, haga clic en la lupa situada en la esquina superior derecha. Justo abajo encontrará un ajuste para filtrar los resultados de la búsqueda según la fuente como
Local
Extensiones
Conferencias suscritas
Grupo
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Hacer una llamada
Para iniciar una llamada solo tiene que hacer clic en cualquiera de sus favoritos, en el historial de llamadas o en un resultado de la búsqueda. Si quiere marcar un número específico, abra el teclado mediante la tecla especial y marque el número al que desee llamar.
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Opciones durante la llamada
Durante la llamada dispone de las siguientes opciones.
Silenciar
GSM
Teclado de marcación
Activar/desactivar altavoces
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Recibir llamadas en modo bloqueado
Las llamadas entrantes a través de Cloudya se reciben como cualquier llamada normal
mientras el teléfono está bloqueado.
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Recibir llamadas mientras la aplicación está cerrada
Las llamadas entrantes a través de Cloudya se reciben como cualquier llamada normal
incluso cuando se esté utilizando otra aplicación o la aplicación esté cerrada.
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Making an interactive blind transfer
When you are in a call with someone and want to transfer the call to another person without asking the latter if the transfer is possible:
1. Open the advanced call options.
2. Tap the Transfer-button in the options menu.
⇒ The Search window appears.
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3. Type in the name or the number of the contact you want to transfer the call to.
4. Tap on the contact in the search results
5. Tap on Start voice call.
⇒ The call is being transferred to the selected contact. Your call ends immediately.
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Making an interactive attended transfer
When you are in a call with someone and you want to transfer the call to another person and want to talk to this person first and he/she decides whether to accept the call or not:
1. Put the first call on hold and start a second call to the person you want to ask (consult the chapter Making a call if you are unsure about this step).
2. Tap on the call on hold that is displayed as a bar at the top of your screen.
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3. Tap on the menu-icon to open the options menu.
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4. You will find the option to transfer the call on hold to the active call. Tap on this option.
⇒ The call on hold is being transferred to the contact you are in a call with. Your call ends immediately.
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What is a dynamic conference call?
A dynamic conference is a conference call that you can start spontaneously by merging calls that are on hold and an active call into one conference call. Once a dynamic conference is started, most options are identical with a planned meeting using meet & share (find more details in the according chapter).
Maximum Participants in a dynamic conference are 8 for the non-premium version of the app and 25 for the premium version.
What are the differences between a dynamic conference and a planned meeting?
While the dynamic conference is spontaneous, a meeting is a conference call that is scheduled in advance, and you have an invitation link that you can share with everyone you want to join the call.
On a dynamic conference, the person who initiated the conference call is the host. On a meeting, the person who scheduled the meeting is the host.
If you join via the web app / desktop app, a meeting starts in video mode while a dynamic conference starts in audio mode. Joining via the mobile app, you always start in audio mode. In any case, you can switch between audio and video mode.
Starting a dynamic conference call
When you are in a call with someone and you want to add another participant:
1. Put the first call on hold and start a second call to the person you want to add to the conference. Or start a second call to another person right away - in this case the first call will be put on hold automatically (consult the chapter Making a call if you are unsure about this step).
2. Tap on the call on hold which is displayed as a bar at the top of your screen.
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3. Tap on Merge all calls to start an ad-hoc conference call.
Note: You could repeat step one and two by putting the second call on hold and call a third participant. Then tap on the bar for Calls on hold and press Merge all calls. In this case it will merge your active call with the two calls you have on hold.
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4. You are now in an ad-hoc conference. Since you have started the conference you are it's host which gives you some additional options which are explained in the next section 4.2.
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Options overview for a dynamic conference
Once you have started a dynamic conference as a host you have the following options:
Tap on the options menu (three dots) of yourself.
Tap on the options menu (three dots) of any other participant.
Put the call on hold. Please be aware that this puts the whole conference on hold.
Mute yourself.
Put the conference call on speakers.
End the call.
Please be aware that this would end the conference for all participants since you are the host. If any other participant ends his call the conference woud continue.Open the advanced options including emojis and options exclusice to you as the host.
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Managing the advanced options
If you tap the advanced options button (7 in the options overview above), you have a number of options specific to conference calls or hosting a conference call:
Use emojis like thumps up or applause. They will pop up next to your name and fade away over a few seconds.
Use the raise hand emoji. It will appear next to your name and will disappear only after you tap the emoji again.
Mute all participants of the conference except for you. (host only)
Lock the conference in order to prohibit other participants from joining. As the host you will still be able to invide new participants. (host only)
Transfer the call. Please note that transferring a conference call is usually not recommended. Find more details in the warning below.
Add other participants to the conference. (host only)
In the advanced options you will also find the options to activate your GSM calling or use your Dialpad like in every other call.
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We do not recommend using the transfer option on conference calls. If you do so, the person the call is transferred to will not have the visibility of the conference views nor have access to the conference tools. You can NOT merge two conferences by transferring one conference to another. Do not try! It can lead to unexpected malfunctions since the conferencing system is not designed for it!
When you click on the option menu of a participant (2 in the options overview above), you can:
Mute the participant.
Exclude the participant from the conference. Please be aware that the participant can rejoin the conference unless you also lock the conference in the advanced options (4 in the last paragraph).
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If you tip on the participant options from yourself (1 in the options overview above), you can:
Mute yourself.
Raise your hand (the raise hand option is also available in the advanced options menu).
Leave the conference (this will end the call for all the participants).
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Changing to video mode and gallery view
Like on any other call, you can change to the video mode by tipping the camera button in the upper right-hand corner. While in a conference, the video mode is automatically displayed in gallery view.
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While in video mode, you can:
Tip again on the camera-button in the upper right-hand corner to switch back to audio mode.
Tip on the camera button that has appeared among the options below the gallery to activate or deactivate your camera.
You still have all options described above in the paragraphs Advanced options and Options overview.
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Adding new participants while in a dynamic conference
1. Once you have started a conference, you can use the + button in the upper right-hand corner to add new participants.
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2. A search bar opens. Search your contacts as usual and start a call to the contact you want to add to the conference. Once the call is answered, the new participant automatically joins your conference.
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Does a dynamic conference has a link for joining that I can share?
Yes, it does. But if you start a dynamic conference with your mobile app, you have no visibility of the conference link (like you would on a planned meeting). You have to add new members manually. However, a participant joining via the web or desktop app can access the link and share it with you or other potential participants. This way you can still use an invitation link if you want to invite more people spontaneously.
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To join a meeting, you need an invitation. After you have received an invitation to a meeting, tap on the meeting link to join the meeting. The app will automatically connect you to the meeting.
Joining a Meeting via an Invitation Link
If you have received an invitation link (e.g. by email), tap on the link to join the meeting. The app will automatically connect you to the meeting.
Rejoining a Meeting
To rejoin a meeting in which you have previously participated:
Tap on History in the app menu at the bottom
Tap on a meeting you have joined before
The app will automatically connect you to the meeting.
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Audio Mode
After joining a meeting, you will initially participate in the meeting in the audio mode.
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Using the icons in the bottom bar, you can:
Put the call on hold
Mute/unmute
Activate/deactivate speaker
Leave conference/End call
Access the conference options (up arrow)
Tapping the video icon in the top right corner, you can:
Switch to video mode
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Extended Call Actions
Tap on the up arrow to access the extended call actions. In this menu, as a participant, you can:
Raise/lower hand
Transfer call
Access the dialpad
Switch to GSM
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Extended Call Actions – Host
Tap on the arrow to access the extended call actions. In this menu, as host, you can:
Mute/unmute all
Lock/unlock conference
Lower all hands
Raise/lower hand
Transfer call
Access the dialpad
Switch to GSM
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Host Additional Conference Options
As a host, you see three dots next to participants' names and your own name.
When you click on the three dots next to your name (host), you can:
Mute/unmute yourself
Raise/lower hand
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When you click on the three dots next to a participant's name, you can:
Mute/unmute participant
Exclude participant
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Video Mode
To start the video mode:
Tap on the camera icon at the top right-hand corner
Tap on the camera icon at the bottom left-hand corner. You will have to give the app permission to access your camera.
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In a 1:1 audio call, you also have an option to switch to a video call.
Start video by tapping on the camera icon in the top right-hand corner
Activate camera by tapping on the camera icon in the bottom bar
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Swap Video
Your own video is shown in a small picture in the top right-hand corner, the other participant's video is shown as a full-size picture. Tap on the small picture to swap the videos.
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Ajustes de la aplicación
Puede acceder a los ajustes de la aplicación haciendo clic en el perfil de usuario en la esquina superior izquierda. Desde aquí podrá acceder y cambiar los ajustes de
«Llamar con»
"VoIP"
Desvío de llamada
Ajustes
Idioma
Llamar mediante número
Registrar número de teléfono
Permisos de la aplicación
Además, puede cerrar la sesión actual mediante la opción «Cerrar sesión».
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