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Welcome!
This manual helps you to optimize the usage of the reporting portal. Please use this manual in order to learn about the function of the portal.
We wish you joy in working with the reporting portal and this manual!
Subject to alterations
Version 1 / 02.2017 (en)
| Type | Icon/Character | Description |
| NOTE
CAUTION
WARNING |  | NOTE: Information that is useful but not critical to the reader.
CAUTION: Tells the reader to proceed with caution.
WARNING: Stronger than CAUTION; means "don't do this" or that this step could be irreversible, e.g., result in permanent data loss. |
| TIP |
| Useful tips that provide additional information. |
| Procedure | 1. 2. 3. | Procedures are numbered steps to perform an action, where the order of the steps is relevant. |
| Result of procedure/action | ⇒ | Indicates the result of an action//procedure. |
| Lists | • • | Used for listings and items where the order of steps is irrelevant. |
The reporting portal offers the user a simple and intuitive way of creating reports to his system. The user can create CDRs or overviews over extension/devices for a selected period and in a selected format.
You can access the reporting portal via this URL: https://reporting.nfon.com/
In order to login:
-enter your user name. Example: K1234
-enter your password. Example: U60jIFVX
)
You are logged in the reporting portal.
At the top left corner you can choose the current subject - CDRs or Overview over extensions/devices.
At the top right corner you can change the portal language and you can also see the user you are logged in with.
In the centre of the page you can see the currently selected subject (CDRs) as well as dropdown menus indication time period and format.
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In order to create a report, define the time period which you want the report to be created for.
You can either choose the current month or one to several months from the archive.
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Select a format for the report. You can choose between PDF, CSV, Excel2007.
Subsequently, click on the Produce report button.
The report has been created. You can now open the file or save it.
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This is the report in PDF format.
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Please note that the report will be created in the customer language and not in the currently selected portal language. If your customer language is set to German but you use the portal in English and create a report, the report will be created in German.
You are on the page of the currently selected subject Overview over extensions/devices.
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In order to create a report, define the time period which you want the report to be created for. You select one or several months from the archive.
)
Select a format for the report. You can choose between PDF, CSV, Excel2007.
Subsequently, click on the Produce report button.
)
The report has been created. You can now open the file or save it.
)
This is the report in PDF format.
)
Please note that the report will be created in the customer language and not in the currently selected portal language. If your customer language is set to German but you use the portal in English and create a report, the report will be created in German.
Where can you get help?
You can use various sources for help concerning your issues. Please use them in the order suggested here:
| NFON AG | Zielstattstraße 36 81379 München Tel.: + 49 89 45 3000 www.nfon.com |
| nfon.com | At nfon.com under Service you can find an overview of all documentation, downloads, blogs and portals as well as help pages and further information. For any feedback to documentation, please contact redaktion@nfon.com |
| portal.nfon.com | The home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system. |
| support.nfon.com | The NFON AG support website contains detailed FAQs with valuable information pertaining to your telephone system. You can always check the status of your support inquiries and respond to further inquiries. |
| Support hotline for existing customers | If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone. If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
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| Support hotline for test customers | Test customers are routed to a service hotline tailored to their specific needs. Our staff for this hotline is available Monday to Friday from 9 am to 5 pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany. Unfortunately, we are unable to provide support for test customers outside of these business hours. |
 | Support for German customers: portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555 |
 | Support for customers in the UK: portal.nfon.com ~ support.nfon.com ~ Hotline +44 20 3740 6740 |
 | Support for customers in Austria: portal.nfon.com ~ support.nfon.com ~ Hotline +43 2742 7 55 66-555 |
 | Support for customers in France: portal.nfon.com ~ support.nfon.com ~ Hotline +33 01 88 45 38 00 |
 | Support for customers in Italy: portal.nfon.com ~ support.nfon.com ~ Hotline +39 02 99749 920 |
 | Support for customers in the Netherlands: portal.nfon.com ~ support.nfon.com ~ Hotline +31 88 938 2444 |