NFON Logo
  • Products
    Business Telephony

    Flexible calling solutions that simplify communication and accelerate growth.

    • Cloud Telephony AI icon
    • Cloud Telephony Details AI icon
    • SIP Trunk
    • SIP Trunk Details
    • Devices
    Intelligent Assistant

    Automate effortlessly with multilingual chatbots, voicebots, and smart transcription.

    • Nia AI icon
    • Nia FrontDesk AI icon
    • botario AI icon
    • AI Essentials AI icon
    Customer Engagement

    Elevate every customer interaction across all channels with our scalable, AI-powered contact center solution.

    • Contact Center AI icon
    • Contact Center Details AI icon
    Integrations

    Learn more about which products you use to integrate NFON into your existing systems and tools to improve productivity and customer experiences.

    • Microsoft Teams* Integration for Cloud Telephony
    • CRM Integrations
    • Telephony Integrations (CRM, ERP, Shop & more)
    Add-ons

    • Queue Monitoring
    • Reception
    • Hospitality
    • Call Recording
  • Solutions
    Solutions for Industries

    Find out how your business can benefit from cloud-based communication.

    • Health & Wellness
    • Retail & E-Commerce
    • Finance, Legal & Insurance
    • Travel & Hospitality
    • Public Sector
    Customer Stories

    Showcasing some of our customers who benefitted from NFON cloud communications.

    • QL-IT: IT
    • bytesquad: Healthcare
    • Foodist: E-Commerce
    • Demeter: Retail
    • Financial.com: IT
    • Wefapress: Manufacturing
    • Analysis Mason: Consultancy
  • Partnerships
    Partner with NFON

    Looking for a new way to power your business? Discover the partnership with us and drive success for your customers.

    • Become a Partner
    • NGAGE Partner Programme
    • Partner Portal
  • Info Center
    Technical Documentation

    Always be up to date with trends and new NFON releases.

    • Documentation
    • Downloads
    • Hardware Updates
    • Hardware Firmware Releases
    • Release Notes
    Resources

    Gain useful insights about our products, trends and cloud telephony.

    • Cloudya FAQ
    • What is Cloud Telephony?
    • Blog
    • Glossary/Lexicon
    Client Areas

    Configure your extensions individually and get full insights on your data records.

    • CDR
    • mynfon.net
    • NFON Status
  • Login
  • en
    • International
    • Deutschland
    • Polska
  • Contact
    Contact
    • Contact Us
    • Request call back

    Contact sales:

    +49 8000 - 63 66 24

    Contact support:

    +49 800 63 66 555

    Or send us a request

    Write to us

    Contact sales:

    +49 8000 - 63 66 24

    By sending the contact data, the data protection declaration of NFON AG is acknowledged: Data Protection.

  1. Manuals, Downloads, and Documentations
  2. Documentation
  3. Manuals
  4. Desktop Phones
  5. Panasonic
  6. Panasonic KX-HDV130, KX-HDV230, KX-HDV330, KX-HDV340 manual

    A. General Information
    • 1. Introduction
    • 2. Used symbols
    • 3. Important notes
    B. Initial operation
    • 1. Adding an extension
    • 2. “Hot desking”
    C. Operation
    • 1. Basic functions
      • 1.1. Keys/Connections overview
      • 1.2. Placing calls
      • 1.3. Incoming call
      • 1.4. Missed calls
      • 1.5. Call pick-up
      • 1.6. Hold
      • 1.7. Call waiting/Toggle calls
      • 1.8. Conference calls/Toggle calls
      • 1.9. Attended call transfer
      • 1.10. Unattended call transfer
      • 1.11. Call forwarding
      • 1.12. Callback
    • 2. Advanced telephone features
      • 2.1. Overview
      • 2.2. Function keys & codes
    • 3. Voicemail
      • 3.1. Initial set-up
      • 3.2. Accessing voicemail
    • 4. IP address
      • 4.1. Where can I find the telephone’s IP address?
    D. Where can you find help with your telephone system?

    Download

    Jump to:

    No content available.

    Welcome!

    This manual helps you to optimize the usage of the IP telephone in combination with the PBX. Please use this manual at initial operation. Some features differ from the features described in the manufacturer's documentation.

    The following pages describe the Panasonic KX-HDV130, KX-HDV230, KX-HDV330, KX-HDV340 system telephones.

    Subject to alterations
    Version 2 / 08.2019 (EN)

    TypeIcon/CharacterDescription

    NOTE

     

    CAUTION

     

    WARNING

    NOTE: Information that is useful but not critical to the reader.

     

    CAUTION: Tells the reader to proceed with caution.

     

    WARNING: Stronger than CAUTION; means "don't do this"

    or that this step could be irreversible, e.g., result in permanent

    data loss.

    TIP

    Useful tips that provide additional information.

    Procedure

    1.

    2.

    3.

    Procedures are numbered steps to perform an action, where the order of the steps is relevant.

    Result of

    procedure/action

    ⇒Indicates the result of an action//procedure.
    Lists

    •

    •

    Used for listings and items where the order of steps is irrelevant.

    In order to use this IP telephone with your telephone system you will need a sound broadband connection.

    If you only have a single circuit plug available (e.g. in home offices) but you would like to be online with the laptop while using the Panasonic, you can connect the network cable (RJ45) to your Panasonic telephone and use the built-in switch on the telephone to connect your laptop directly to the telephone.

    No content available.

    All telephones you receive are preconfigured and connected to the telephone system.

    The basic function of “Hot desking” allows cancelling the registration of existing users and registering new users to your Panasonic device. This is useful when employees frequently change their work station but don’t take along
    their devices.
    After completing the registration process, your configuration is automatically transferred to the new telephone.

    Step 1: Cancelling the registration of the current extension

    Press the “Menu” softkey null Select  “Application” null Select “Phone Setting” null Select “Logoff”

    The registration of the extension has been successfully cancelled

    Step 2: Registering the new extension

    Press the “Menu” softkey null Select  “Application” null Select “Phone Setting” null Select “Log on” null Enter the extension number null Press the “Enter” softkey to confirm null Enter the voicemail PIN null Press the “Enter” softkey to confirm null The new extension is now registered. This may take some time.

    No content available.

    No content available.

    Please find an overview over all keys of the respective models below.

    Panasonic KX-HDV130

    Pos.Description
    1 ENTER
    Used to confirm the selected item.
    2LCD display
    3Soft keys
    Used to select the item displayed on the bottom line of the display.
    4Navigator key
    5Ringer/Message Waiting/Missed Call Indicator
    6 LINE/Program key 1
    7, LINE/Program key 2
    8Handset hook
    9, Hold/Message
    10, Redial
    11, Headset
    12, MUTE/AUTO ANS
    13, Vol
    14, Cancel
    15Microphone
    16, SP-Phone
    17, Transfer
    18, Conf
    19Headset jack

    Panasonic KX-HDV230

    "DSS" stands for "Direct Station Selection".

    Pos.Description
    1ENTER
    Used to confirm the selected item.
    2

    Main LCD display

    3

    Soft keys
    Used to select the item displayed on the bottom line of the display.

    4Navigator key
    5CANCEL
    6

    Ringer/Message Waiting/Missed Call Indicator

    7

    Program keys

    8

    Handset hook

    9Headset jack
    10 MESSAGE
    11 Redial
    12 Headset
    13MUTE/AUTO ANS
    14 Vol
    15 Hold
    16Microphone
    17 SP-Phone
    18 Transfer
    19 Conf
    20

    Page key

    21

    Self-labeling LCD

    22DSS* keys
    23DSS* page key

    Panasonic KX-HDV330/KX-HDV340

    "DSS" stands for "Direct Station Selection".

    Pos.Description
    1MENU
    Displays the menu. Then content of the menu differ depending on the settings and mode.
    2Touch display
    3Home
    4Ringer/MEssage Waiting/Missed Call Indicator
    5 Cancel
    6Handset hook
    7Message
    8 Redial
    9 Headset
    10MUTE/AUTO ANS
    11 Vol
    12 Hold
    13Microphone
    14 SP-Phone
    15 Transfer
    16 Conf
    17Self-labeling LCD
    18DSS* keys
    19DSS* page key

    Please note that the phone key labels differ based on country. Please find two available models below.

    Two available models of the KX-HDV line

    null    null

    There are various methods for placing a call

    With the receiver

    • Pick up the receiver, enter the number and press [ENTER] to confirm the telephone number.

    • or enter the desired telephone number and pick up the receiver.

    With the speaker / microphone

    • Enter the telephone number and press null .

    Calling a number from the call list

    • Press the softkey null  and select [Call list] and confirm with [ENTER].

    • This displays the telephone numbers for the last missed, incoming and outgoing telephone numbers. Select the respective telephone number using null .

    • Select the respective telephone number and press [ENTER] to place the call.

    Calling a number from the phonebook

    • Press the softkey null to access the phone book.

    • Use the arrow keys to select the respective name. Alternatively, you can also use the Search softkey to enter an initial (or additional letter) and confirm with the Enter softkey, which displays a list of search results.

    • Select the respective phone book entry and press [ENTER] to place the call.

    Dialing the number via function keys

    • Press the respective function keys on your telephone to place a call.

    • Refer to “2.2. Function keys” for options to program function keys.

    • Refer to the administration portal manual for instructions on configuring the function keys for your extension.

    There are various options for answering a call:

    Using the receiver

    Pick up the receiver.

    With the speaker / microphone

    Press the null key.

    The telephone display indicates missed calls (e.g.: “Missed calls: 001”).

    To view missed calls press the softkey null and select [Missed call], then confirm with [ENTER]. Now, you can see a list of missed calls. Use null to select the respective call.

    If the function keys (speed dial, busy field lamps (BFL), etc.) have been configured through the administration portal and all parties are members of a pick-up group, you can pick up the call from another extension.

    (For details on configuring the busy field lamps (BFL), please refer to the administration portal manual)

    A flashing LED on the respective function keys indicates an incoming call (only for busy field lamps (BFL)).

    - Simply press the function key to pick up the call.

    ⇒ You have now picked up the call.

    If the monitored extension (busy field lamp (BFL)) is busy, the LED for the respective function key is consistently red.

    Hold a call

    - During an active call press the null  key.

    ⇒ The active call is now placed on “Hold”.

    Returning to a call on hold

    - Press the null key again. The call is now active again.

    ⇒ The call is now active again.

    You have an active call. The call waiting tone indicates a second call is coming in. At the same time, the signal lights up green (see right).

    - Press the null key to accept the call.

    - You can now toggle the calls by directly pressing the null key. The active call is shown in the telephone display.

    To end a call, simply hang up the receiver during the active call.

    Your Panasonic system telephone allows you to place a 3-way call.

    - Call party 1.

    - Once party 1 has been reached, press the **null **key. The active call is now placed on “Hold”.

    - Now call party 2 and wait until party 2 has been reached.

    - Now press the null key to activate the 3-way call. The display now indicates Conference.

    Removing a party from a conference call / toggling

    - Press null during a conference call.

    ⇒ Party 2 is placed on hold but you may continue speaking with party 1.

    - To switch between the two parties (toggle), press the nullkey.

    - To end one of the calls, simply hang up while the call with this party is active.

    ⇒ The party is now disconnected.

    - Press the null key. You can now continue the call with party 2.

    A conference call with more than 3 parties can easily be set up on the administration portal: Please refer to the administration portal manual.

    Toggle refers to switching between 2 different telephone calls. Toggle places one of the parties on hold and they then hear the telephone system’s hold music while you continue speaking to the other party.

    In order to perform an attended call transfer follow the steps below:

    - During an active call press the [Transfer/null] key.

    - Now dial the party to whom you would like to transfer the call.

    - To do so, enter the party’s telephone number and press [ENTER] to confirm.

    - Wait for the other party to answer, then announce the call. If necessary, this step can also be omitted.

    - Press the softkey null .

    In case the other party declines the call ot does not answer, double press [CANCEL] to get back to your caller.

    In order to perform an unattended call transfer follow the steps below:

    - During an active call press the BLIND softkey.

    - Now dial the party to which you would like to transfer the call.

    - To do so, enter the party’s telephone number and press [ENTER] to confirm.

    - Hang up the receiver.

    The Completion of Calls on No Reply (CCNR) creates a callback in case a person cannot be reached (e.g. the person is not on its desk or busy) at the moment.

    To use this function, the CCNR function has to be enabled in the administration portal and in the phone extension. Click on the CCNR check box under Administration / Profile to activate the function.

    Activate a callback

    A caller generates automatic connection establishment within the private branch exchange (PBX) to a previously busy party (only internally). If the the other party cannot be reached, the caller can use the callback function.

    -In order to activate the function, insert *5 into your key pad. An accoustic confirmation will finalize the activation.

    -As soon as the other party is available again, your end device receives a callback generated by the PBX. As soon as you answer the callback, the PBX sends out a call to the number you tried to reach initially.

    Erase Callbacks

    -   If the callback is no longer needed, all call backs can be erased by entering the **5 code into the key pad. An acoustic confirmation finalises the erase.

    No content available.

    The various telephone system functions (e.g. queues, timing, groups, etc.) can be configured on the administration portal. For detailed configuration information, please refer to the administration portal manual.

    You can also configure the initial settings for the Panasonic telephone using the softkey “Setting” null “Application”. The following functions are available after pressing “Application”:

    Call settings

    Call waiting indication: define whether this function should be activated.

    (optional, depending on settings on the administration portal) Timeout: set the ringing time.

    (optional, depending on settings on the administration portal) Intercom: the intercom function enables speaking directly to a linked extension through the system, without dial tone and ring tone.

    Caller ID block: set your entire number to be shown to the party being called, the switchboard number to be displayed or all caller ID information to be blocked.

    Call forwarding: activate the function Call forwarding

    Parallel call: configure another telephone or your mobile phone to ring in addition to your telephone when a call comes in. You can then answer the call with one of the two telephones.

    Call forwarding: profiles

    Here you can select your preconfigured call forwarding profiles.

    For details, please refer to the Ncontrol manual.

    You can edit the default profile directly via your device.

    For details, please click here.

    Telephone settings

    • Automatic redialling

    • Suggests number (if necessary, remove function)

    • Ring tone

    • Define as primary device

    • Logoff

    Queues

    Queues can be enabled or disabled; for set-up see administration portal manual)

    Log into an existing queue directly via the telephone.Simply use to select the desired queue and press [ENTER] to confirm. To log out of the queue, select the respective queue again and press [ENTER] to confirm.An “x” before a queue indicates you are already logged in.

    On the administration portal you can assign the following functions to any function key:

    • Telephone number

    • Busy Field Light (BFL)

    • Intercom

    • Function code

    • Services

    Please refer to the administration portal manual for detailed information.

    Telephone number

    You can program any telephone number to one of your function keys. Pressing the programmed function key then starts a telephone call.

    Busy Field Light (BFL)

    You can program any extension to one of your function keys. Pressing the programmed function key starts a telephone call.

    A flashing LED for the respective function key indicates an incoming call to the extension. To pick up the call, simply press the flashing function key. In order to pick up calls, all parties must be members of a pick-up group.You have now picked up the call.

    If the monitored extension (Busy Field Light (BFL)) is busy, the LED for the respective function key remains lit.

    Program field keys freely programmable as function keys

    As you can see on the telephone (KX-UT133 and KX-UT136 only) the function keys start at 1 (1 to 24).To configure the telephone’s function key 1 via the service site, please select number “0”.For function key 2, please select number “1”, etc.

    On KX-UT133 and KX-UT136 only 23 of the 24 function keys can be used. The last function key is reserved as line key.

    Intercom

    Program any extension to one of your function keys, to then be able to communicate with this extension directly via the intercom by pressing this function key. However, the other party must also have the intercom activated on their telephone. Intercom refers to a conventional intercom system (similar to walkie-talkies), directly connecting you to the other party’s speaker by pressing the assigned function key.

    Function code

    You can also program functions such as call forwarding to function keys by entering various codes (see “Functions via control codes (* codes)” leaflet). Pressing the programmed function key then activates or deactivates this function.

    Services

    Program any telephone system feature (queue, caller group, virtual conference room, etc.) to one of your function keys. This requires the service being assigned to an extension. Pressing the programmed function key then initiates a call to the service.

    No content available.

    When accessing the voicemail system for the first time, you should also set up your personal voicemail.

    For more detailed information, please refer to the voicemail leaflet.

    - Press the voicemail **key Message/null**on the Panasonic telephone to access the voice menu of the voicemail system.

    - Then select “0 Mailbox Options” to set up your voice mailbox.

    - Now, press “1” to record a message in the event you are unavailable.

    - Now, record your message and press “#” to end the recording.

    - Press “1” to accept the recording, “2” to replay the recording, and “3” to rerecord.

    The administration portal allows you to set up custom voicemail announcements for each extension.
    However, they must be in .mp3 or .wav format.

    - By pressing the voicemail key Message/null.

    - By dialing the extension assigned on the administration portal for accessing voicemail.

    You can also have your voicemail messages emailed to you, which can be set up on the administration portal.
    Please refer to the administration portal manual.

    No content available.

    Perform following steps in order to find the IP addresse of your telephone:

    - Press Menu - System Settings - Status - IP settings - IP addresse

    Where can you get help?

    You can use various sources for help concerning your issues. Please use them in the order suggested here:

    NFON AGZielstattstraße 36
    81379 München
    Tel.: + 49 89 45 3000
    www.nfon.com
    nfon.com‌At nfon.com under Service you can find an overview of all documentation, downloads, blogs and portals as well as help pages and further information.

    For any feedback to documentation, please contact redaktion@nfon.com

    portal.nfon.comThe home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.
    support.nfon.com

    The NFON AG support website contains detailed FAQs with valuable information pertaining to your telephone system. You can always check the status of your support inquiries and respond to further inquiries.

    Support hotline for existing customers

    If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
    Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

    If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
    Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

    Please include at least the following items with your inquiry:

    • Your customer number, your name and a telephone number
    • A full description of the malfunction, error or question about operation
    • Specify the affected system component (e.g. for end devices the MAC address)
    • Specify when this incident occurred and the frequency
    • Please also specify which other support sources you have used thus far


    Outside our business hours, a central technical support hotline takes your request, opens the respective ticket and in emergency cases, alerts the on-call service.
    Operating and set-up support may be subject to a fee of up to 120.- € per hour depending on the respective contract terms. In this connection, services are billed by the minute.

    Support hotline
    for test customers

    Test customers are routed to a service hotline tailored to their specific needs. Our staff for this hotline is available Monday to Friday from 9 am to 5 pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany. Unfortunately, we are unable to provide support for test customers outside of these business hours.

    ‌‌Support for German customers:
    portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555
    ‌‌Support for customers in the UK:

    portal.nfon.com ~ support.nfon.com ~ Hotline +44 20 3740 6740

    ‌‌Support for customers in Austria:
    portal.nfon.com ~ support.nfon.com ~ Hotline +43 2742 7 55 66-555
    ‌‌Support for customers in France:
    portal.nfon.com ~ support.nfon.com ~ Hotline +33 01 88 45 38 00
    Support for customers in Italy:
    portal.nfon.com ~ support.nfon.com ~ Hotline +39 02 99749 920
    Support for customers in the Netherlands:
    portal.nfon.com ~ support.nfon.com ~ Hotline +31 88 938 2444
    NFON Logo

    News

    • Events
    • Press

    Customers

    • Cloudya Login
    • Admin Portal
    • NFON Status

    About NFON

    • Corporate
    • Investor Relations
    • Sustainability & ESG
    • Career

    Legal

    • GTC-SLA
    • Legal Notice
    • Trust Center
    • Data Protection
    • Cookie Settings
    © 2025 - NFON | All rights reserved. Get a demo