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  1. Manuals, Downloads, and Documentations
  2. Documentation
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  4. DECT Phones
  5. Gigaset
  6. Gigaset N510 IP PRO DECT single cell manual

    A. General information
    • 1. Introduction
    • 2. Used icons
    B. Initial Operation
    • 1. Requirements and notes
    • 2. Installation
      • 2.1. Overview
      • 2.2. Registering mobile handsets to the DECT base
    C. Operation
    • 1. Basic functions
      • 1.1. Telephone overview
      • 1.2. Placing calls
      • 1.3. Incoming calls
      • 1.4. Missed calls
      • 1.5. Hold
      • 1.6. Call waiting/Toggle calls
      • 1.7. Conference calls
      • 1.8. Call transfer
      • 1.9. Telephone menu
    • 2. Voicemail
    D. Where to find help regarding your telephone system?

    Download

    Jump to:

    No content available.

    Welcome!

    This manual helps you to optimize the usage of the DECT telephone in combination with the PBX. Please use this manual at initial operation.

    We wish you joy in working with the telephones and this manual!

    Subject to alterations
    Version 1 / 07.2017 (en)

    TypeIcon/CharacterDescription

    NOTE

     

    CAUTION

     

    WARNING

    NOTE: Information that is useful but not critical to the reader.

     

    CAUTION: Tells the reader to proceed with caution.

     

    WARNING: Stronger than CAUTION; means "don't do this"

    or that this step could be irreversible, e.g., result in permanent

    data loss.

    TIP

    Useful tips that provide additional information.

    Procedure

    1.

    2.

    3.

    Procedures are numbered steps to perform an action, where the order of the steps is relevant.

    Result of

    procedure/action

    ⇒Indicates the result of an action//procedure.
    Lists

    •

    •

    Used for listings and items where the order of steps is irrelevant.

    No content available.

    In order to use this IP telephone with your telephone system you will need a sound broadband connection.

    Please change the admin password after installation.

    • The basic prerequisite for the use of the DECT solution with the telephone system (autoprovisioning) is an existing firmware version of at least 240. If you have a DECT base station with an older firmware, it would need to be updated manually. New devices purchased via NFON, are always equipped with the current firmware and do not have to be updated. You can check the current firmware version of your DECT base station by selecting "Basic settings" in the menu of the handset and then "Software version".

    • You can make 4 parallel calls per base station.

    • You can register up to 6 handsets (R650H, S650H, SL750H) on one base station.

    • The default language of the handsets is English. In order to change the language to German, follow the next steps. Click on menu > settings > language > Deutsch.

    No content available.

    Before you begin using your new Gigaset DECT system, we would like to provide you with a brief overview of the steps required for installation.

    1. Add the DECT base station (N510 IP PRO) and DECT handsets (R650H, S650H, SL750H) to the administration portal. You can add up to 6 handsets.

    2. Add an extension for the DECT handset on the administration portal and assign the respective handset (R650H, S650H, SL750H) zuweisen.

    3. Register the handsets on the base station.

    You can find a detailed description of the individual steps in the administration portal manual.

    You need to register the handset on the base station. You can do this via the handset menu.

    1. Press the key on the front side of the DECT base station for ca. 5 seconds.

    2. Press the Register key on the handset. The handset now scans for the DECT base.

    3. As the final step, please enter the required access code 0000.

    Your DECT handset is now registered to the base station.

    No content available.

    No content available.

    Gigaset N510 IP PRO

    KeyKey function
    1Registration / paging key
    ActionFunctions of the registration / paging key of the base station
    Lights upLAN connection active (phone is connected to router)
    FlashesData transfer to LAN connection or base in registration mode
    Press briefly

    Launch paging (handset search), display IP address of the base
    on the handset

    Press and hold
    (ca. 5 seconds)Set base to registra

    Press and hold
    (ca. 5 seconds)
    Set base to registration mode. LED flashes at one-second
    intervals. 

    DECT handset Gigaset S650H

    KeyKey function
    1Display
    2Status bar
    3Volume keys
    4Display keys
    5End call key, on / off key
    6Message key
    7Profile key
    8Hash key (keypad lock)
    9USB connection socket
    10Microphone
    11Star key
    12Headset connection
    13Key 1, can be assigned with the voicemail function
    14R-key (e.g. consultation and connect)
    15Talk key / handsfree key
    16Control key / menu key

    Other handsets function similarly to the DECT handset Gigaset S650H.

    For detailed information, please refer to the manufacturer's operating manual.

    Placing calls with the mobile handset

    • Pick up the handset and dial the telephone number.

    To correct a digit, press null.

    • Press null or null.

    • To end the call, press null or return the mobile handset to the charger.

    Using the hands-free feature

    • Dial the telephone number and press null.

    • To end the call, press null.

    To return to using the receiver, press null.

    Adjusting the receiver or speaking volume

    Press on options and select then volume and save.

    Placing a call using the redial list

    The redial list stores the last 10 numbers dialed (max. 32 digits each).

    • Press null.

    • Select the desired telephone number.

    • Dial the telephone number you need to reach.

    • To cancel, press  null.

    Central phonebook

    • You can open the phonebook by pressing and holding the phonebook key (on the bottom of the menu key).

    • Select Options on the display and refine your search.

    Answering calls with the mobile headset

    When a call is coming in, the mobile handset’s ringer indicator flashes rapidly.

    • Remove the mobile handset from the charger and press null or null when the device is ringing.

    • To end the call press null.

    Adjusting the ringer volume on the mobile headset

    When the mobile handset rings during an incoming call:

    • Go into the menu and click on settings.

    • Click on tones and signals and select then ringtones.

    • Select the volume or melodies.

    Missed calls are indicated on the mobile handset display (“Missed Calls”).

    To access the missed calls list, press the softkey null .

    You can then page through missed calls using null button.

    • During an external call press the display key null.

    The active call is now placed on “Hold”.

    • To stop holding the call, select null.

    You are currently in a call. The call waiting tone indicates a second call is incoming. Simultaneously, a line icon flashes at the top of the display and the display also shows the telephone number or, for internal calls, the name of the extension.

    • Press null to accept the waiting call.

    • Using the null you can now switch between the two calls.

    • To end a call, simply press null during the active call.

    The other call is now on “Hold”.

    • Press null, to return to the call on hold.

    Your mobile handset allows you to make a 3-way call.

    • Call the 1st party.

    • Press null.

    • Then call the 2nd party and wait until you have reached the 2nd party.

    • Press null.

    • In order to end the conference, press null  or null.

    A conference call with more than 3 parties can easily be set up on the administration portal: Please refer to the administration portal manual.

    Attended call transfer

    • During an active call, press the display key null.

    • Now, dial the party to whom you would like to transfer the call.

    • To do so, enter the party's telephone number and wait for the other party to answer, then announce the call. This step can also be omitted, if necessary.

    • Press on Options and transfer the call.

    Unattended call transfer

    During an active call, press the display key null .

    • Now, dial the party to whom you would like to transfer the call.

    • To do so, enter the party's telephone number and wait for the other party to answer, then announce the call. This step can also be omitted, if necessary.

    • Press null .

    You will find the following options by clicking on the soft key menu:

    In order to access the telephone menu, click on the following keys:

    • Click in the middle of the control key.

    • Open the info centre.

    • Here, you will find user-defined information services.

    Alternatively, you can add the menu to one of the two keys under the display.

    • Click on one of the two keys and hold for 3 seconds. Select then info centre.

    Initial set-up

    When accessing the voice menu of your voicemail system for the first time, you should also set up your personal answering system.

    Please refer to the voicemail leaflet for detailed information.

    1. Press null on the mobile handset to access the voice menu of the voicemail system.

    2. Then select 0 Mailbox Options to set up your voice mailbox.

    3. Now press 1 to record a message in the event you are unavailable.

    4. Now record your message and press # to end the recording.

    5. Press 1 to accept the recording, 2 to replay the recording, and 3 to rerecord.

    Accessing voicemail

    • Dial *793 or press null on your mobile handset.

    • Dial the direct dial/extension assigned on the administration portal for accessing the voicemail.

    Where can you get help?

    You can use various sources for help concerning your issues. Please use them in the order suggested here:

    NFON AGZielstattstraße 36
    81379 München
    Tel.: + 49 89 45 3000
    www.nfon.com
    nfon.com‌At nfon.com under Service you can find an overview of all documentation, downloads, blogs and portals as well as help pages and further information.

    For any feedback to documentation, please contact redaktion@nfon.com

    portal.nfon.comThe home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.
    support.nfon.com

    The NFON AG support website contains detailed FAQs with valuable information pertaining to your telephone system. You can always check the status of your support inquiries and respond to further inquiries.

    Support hotline for existing customers

    If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
    Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

    If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
    Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

    Please include at least the following items with your inquiry:

    • Your customer number, your name and a telephone number
    • A full description of the malfunction, error or question about operation
    • Specify the affected system component (e.g. for end devices the MAC address)
    • Specify when this incident occurred and the frequency
    • Please also specify which other support sources you have used thus far


    Outside our business hours, a central technical support hotline takes your request, opens the respective ticket and in emergency cases, alerts the on-call service.
    Operating and set-up support may be subject to a fee of up to 120.- € per hour depending on the respective contract terms. In this connection, services are billed by the minute.

    Support hotline
    for test customers

    Test customers are routed to a service hotline tailored to their specific needs. Our staff for this hotline is available Monday to Friday from 9 am to 5 pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany. Unfortunately, we are unable to provide support for test customers outside of these business hours.

    ‌‌Support for German customers:
    portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555
    ‌‌Support for customers in the UK:

    portal.nfon.com ~ support.nfon.com ~ Hotline +44 20 3740 6740

    ‌‌Support for customers in Austria:
    portal.nfon.com ~ support.nfon.com ~ Hotline +43 2742 7 55 66-555
    ‌‌Support for customers in France:
    portal.nfon.com ~ support.nfon.com ~ Hotline +33 01 88 45 38 00
    Support for customers in Italy:
    portal.nfon.com ~ support.nfon.com ~ Hotline +39 02 99749 920
    Support for customers in the Netherlands:
    portal.nfon.com ~ support.nfon.com ~ Hotline +31 88 938 2444
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