NFON Logo
  • Products
    Business Telephony

    Flexible calling solutions that simplify communication and accelerate growth.

    • Cloud Telephony AI icon
    • Cloud Telephony Details AI icon
    • SIP Trunk
    • SIP Trunk Details
    • Devices
    Intelligent Assistant

    Automate effortlessly with multilingual chatbots, voicebots, and smart transcription.

    • Nia AI icon
    • Nia FrontDesk AI icon
    • botario AI icon
    • AI Essentials AI icon
    Customer Engagement

    Elevate every customer interaction across all channels with our scalable, AI-powered contact center solution.

    • Contact Center AI icon
    • Contact Center Details AI icon
    Integrations

    Learn more about which products you use to integrate NFON into your existing systems and tools to improve productivity and customer experiences.

    • Microsoft Teams* Integration for Cloud Telephony
    • CRM Integrations
    • Telephony Integrations (CRM, ERP, Shop & more)
    Add-ons

    • Queue Monitoring
    • Reception
    • Hospitality
    • Call Recording
  • Solutions
    Solutions for Industries

    Find out how your business can benefit from cloud-based communication.

    • Health & Wellness
    • Retail & E-Commerce
    • Finance, Legal & Insurance
    • Travel & Hospitality
    • Public Sector
    Customer Stories

    Showcasing some of our customers who benefitted from NFON cloud communications.

    • QL-IT: IT
    • bytesquad: Healthcare
    • Foodist: E-Commerce
    • Demeter: Retail
    • Financial.com: IT
    • Wefapress: Manufacturing
    • Analysis Mason: Consultancy
  • Partnerships
    Partner with NFON

    Looking for a new way to power your business? Discover the partnership with us and drive success for your customers.

    • Become a Partner
    • NGAGE Partner Programme
    • Partner Portal
  • Info Center
    Technical Documentation

    Always be up to date with trends and new NFON releases.

    • Documentation
    • Downloads
    • Hardware Updates
    • Hardware Firmware Releases
    • Release Notes
    Resources

    Gain useful insights about our products, trends and cloud telephony.

    • Cloudya FAQ
    • What is Cloud Telephony?
    • Blog
    • Glossary/Lexicon
    Client Areas

    Configure your extensions individually and get full insights on your data records.

    • CDR
    • mynfon.net
    • NFON Status
  • Login
  • en
    • International
    • Deutschland
    • France
    • Italia
  • Contact
    Contact
    • Contact Us
    • Request call back

    Contact sales:

    +49 8000 - 63 66 24

    Contact support:

    +49 800 63 66 555

    Or send us a request

    Write to us

    Contact sales:

    +49 8000 - 63 66 24

    By sending the contact data, the data protection declaration of NFON AG is acknowledged: Data Protection.

  1. Manuals, Downloads, and Documentations
  2. Documentation
  3. Manuals
  4. Conference Phones
  5. Polycom
  6. Polycom SoundStation IP5000, IP6000 & IP7000 manual

    A. General information
    • 1. Introduction
    • 2. Used symbols
    B. Set-Up
    • 1. Requirements
    • 2. Adding an extension on the administration portal
    C. Operation
    • 1. Overview
    • 2. Outgoing call
    • 3. Incoming Call
    • 4. Call waiting and toggling calls
    • 5. Call transfer
    • 6. Conferences (3-way calls)
    • 7. Redialing
    • 8. Calling from the call list
    D. Where can you find help with your telephone system?

    Download

    Jump to:

    No content available.

    Welcome!

    This manual helps you to optimize the usage of the conference telephone in combination with the PBX. Please use this manual at initial operation.

    We hope you enjoy using your conference telephone.

    Subject to alterations
    Version 1 / 05.2017 (en)

    TypeIcon/CharacterDescription

    NOTE

     

    CAUTION

     

    WARNING

    NOTE: Information that is useful but not critical to the reader.

     

    CAUTION: Tells the reader to proceed with caution.

     

    WARNING: Stronger than CAUTION; means "don't do this"

    or that this step could be irreversible, e.g., result in permanent

    data loss.

    TIP

    Useful tips that provide additional information.

    Procedure

    1.

    2.

    3.

    Procedures are numbered steps to perform an action, where the order of the steps is relevant.

    Result of

    procedure/action

    ⇒Indicates the result of an action//procedure.
    Lists

    •

    •

    Used for listings and items where the order of steps is irrelevant.

    No content available.

    Using the Polycom SoundStation IP 5000, IP 6000 or IP 7000 conference telephones with your nfon telephone system merely requires a sound broadband connection.

    null

    All telephones you receive are preconfigured and connected to the telephone system.

    No content available.

    Diagram of the Polycom SoundStation IP 5000:

    null

    LED status display

    The LED lights indicate the status of the conference telephone:

    • Continuously red: The microphones on the conference telephone are muted during a call (“Mute”)

    • Flashing red: A call is being held (“hold”)

    • Continuously green: Line free when entering the telephone number during an active call

    • Flashing green: Incoming call

    Diagram of the Polycom SoundStation IP 5000 keypad:

    null

    Diagram of the Polycom SoundStation IP 6000:

    null

    null

    Diagram of the Polycom SoundStation IP 6000 keypad:

    null

    null

    Diagram of the Polycom SoundStation IP 7000:

    null

    null

    Diagram of the Polycom SoundStation IP 7000 keypad:

    null

    null

    • When dialling an internal telephone number (extension), you only need to enter the extension number.

    • When dialling an external telephone number, you must first dial “0” before dialling the external telephone number.

    - To complete dialling, press the “Call key” in either case nullnullnull or use the “Dial” softkey.

    - To end the call, press the “Call key" again nullnullnull or press the “End” softkey to end the call.

    - When a call is coming in, simply press the "Call key" nullnullnull or the “Answer” softkey to accept the call.

    - To end the call, press the “Call key" again  nullnullnull or press the “End” softkey to end the call.

    If you are already in a call, the LEDs on the conference telephone light up green (continuous light). A call waiting tone indicates a second call is coming in.

    - Place the active call on "Hold” by pressing the “Hold" softkey during the active call.

    - You can now accept the incoming call by pressing the "Call key" nullnullnull or the "Answer" softkey.

    The other party is now on "Hold” and hears the telephone system’s hold music.

    - You can now press the softkey “More" and then “Merge”, to start a conference call with all parties (maximum 3-way call). You can also end the incoming call by pressing the “End" softkey and pressing "Continue" to return to the call previously placed on hold. Or use the "Transfer" softkey to transfer the call to another person.

    With all parties on "hold" simply use the navigation keys null and null to browse up and down between the parties and return to the respective party by pressing the “Continue" softkey.

    This feature is referred to as “toggle”, which allows you to switch between various active connections. Only the parties in the call, which is currently active, can speak with each other. The waiting party is “holding" and hears the telephone system’s hold music until the the call is continued.

    - To end a call, simply press the "Call key" nullnullnull or the “End” softkey.

    Attended transfer

    1. Press the Transfer key during an active call.

    2. Now, dial the telephone number to forward to (internal or external telephone number). The other party is now on “hold” and hears the telephone system’s hold music.

    3. Confirm the number entered by pressing the Send softkey.
    A connection is now established to the number you are transferring to.

    4. You can now announce the caller to the party you are transferring to.

    5. Press the Transfer softkey to complete the transfer.

    6. You have completed the transfer and your line is “free” again.

    Unattended (blind) transfer

    1. Press the Transfer key during an active call.

    2. Then press the Blind softkey.

    3. Now, dial the telephone number to forward to (internal or external telephone number). The other party is now on “hold” and hears the telephone system’s hold music.

    4. Confirm the number entered by pressing the Send softkey.

    5. The call is now transferred directly without being announced.

    6. You have completed the transfer and your line is “free” again.

    - Call party 1. (Enter telephone number, then press the "Call key" nullnullnull or the "Dial" softkey)

    - Once you have reached party 1, press the “Hold” softkey.

    The current call is now placed on “hold” and party 1 hears the telephone system’s hold music.

    - Now, call party 2 and wait to reach party 2. (Enter telephone number and press "Call key" nullnullnull or the "Dial" softkey)

    - Use the “More" softkey and then “Merge" to initiate the 3-way call.

    A conference call with more than 3 parties can easily be set up on the administration portal: Please refer to Telephone Conferences in the administration portal manual.

    - Press the “Redial” key. nullnullnull

    - This automatically redials the last number called.

    Polycom SoundStation IP 5000 and IP 7000

    Outgoing calls

    - Press the null navigation key (arrow to the right).

    - Use null or null to browse the list of outgoing calls (downward arrow and upward arrow).

    - Once you have found the entry you would like to call, simply press the "Call" key nullnull to place the call.

    Incoming calls

    - Press the null navigation key (arrow to the left).

    - Use null and null to browse the list of outgoing calls (downward arrow and upward arrow).

    - Once you have found the entry you would like to call, simply press the "Call" key nullnull to place the call.

    Polycom SoundStation IP 5000, IP 6000 and IP 7000

    Missed calls

    - Press the null navigation key (downward arrow).

    - Use null and null to browse the list of outgoing calls (downward arrow and upward arrow).

    - Once you have found the entry you would like to call, simply press the "Call" key nullnullnull  to place the call.

    Where can you get help?

    You can use various sources for help concerning your issues. Please use them in the order suggested here:

    NFON AGZielstattstraße 36
    81379 München
    Tel.: + 49 89 45 3000
    www.nfon.com
    nfon.com‌At nfon.com under Service you can find an overview of all documentation, downloads, blogs and portals as well as help pages and further information.

    For any feedback to documentation, please contact redaktion@nfon.com

    portal.nfon.comThe home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.
    support.nfon.com

    The NFON AG support website contains detailed FAQs with valuable information pertaining to your telephone system. You can always check the status of your support inquiries and respond to further inquiries.

    Support hotline for existing customers

    If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
    Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

    If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
    Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

    Please include at least the following items with your inquiry:

    • Your customer number, your name and a telephone number
    • A full description of the malfunction, error or question about operation
    • Specify the affected system component (e.g. for end devices the MAC address)
    • Specify when this incident occurred and the frequency
    • Please also specify which other support sources you have used thus far


    Outside our business hours, a central technical support hotline takes your request, opens the respective ticket and in emergency cases, alerts the on-call service.
    Operating and set-up support may be subject to a fee of up to 120.- € per hour depending on the respective contract terms. In this connection, services are billed by the minute.

    Support hotline
    for test customers

    Test customers are routed to a service hotline tailored to their specific needs. Our staff for this hotline is available Monday to Friday from 9 am to 5 pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany. Unfortunately, we are unable to provide support for test customers outside of these business hours.

    ‌‌Support for German customers:
    portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555
    ‌‌Support for customers in the UK:

    portal.nfon.com ~ support.nfon.com ~ Hotline +44 20 3740 6740

    ‌‌Support for customers in Austria:
    portal.nfon.com ~ support.nfon.com ~ Hotline +43 2742 7 55 66-555
    ‌‌Support for customers in France:
    portal.nfon.com ~ support.nfon.com ~ Hotline +33 01 88 45 38 00
    Support for customers in Italy:
    portal.nfon.com ~ support.nfon.com ~ Hotline +39 02 99749 920
    Support for customers in the Netherlands:
    portal.nfon.com ~ support.nfon.com ~ Hotline +31 88 938 2444
    NFON Logo

    News

    • Events
    • Press

    Customers

    • Cloudya Login
    • Admin Portal
    • NFON Status

    About NFON

    • Corporate
    • Investor Relations
    • Sustainability & ESG
    • Career

    Legal

    • GTC-SLA
    • Legal Notice
    • Trust Center
    • Data Protection
    • Cookie Settings
    © 2025 - NFON | All rights reserved. Get a demo